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Customers can file complaints at the Consumer Court or District Consumer Forum free of charge.
It is illegal for shopkeepers to charge more than the MRP.
In accordance with government regulations, the Maximum Retail Price (MRP) of all goods must be clearly displayed, and customers are required to pay only the listed price. However, many consumers find themselves charged a few rupees more, or are offered chocolates instead of change, which often goes unnoticed. Due to a lack of awareness, many customers reluctantly accept this extra charge, but they have legal recourse to claim back the overpaid amount. If a shopkeeper refuses to refund the excess charge, customers can file a formal complaint.
Speaking to Local 18, Vadodara-based lawyer, Viraj Thakkar, emphasised that under Supreme Court regulations, it is illegal for shopkeepers to charge more than the MRP. However, in establishments like restaurants and cafes, a service charge may be added in addition to the MRP. Similarly, if a customer purchases 500 grams of a product but receives only 450 grams, they are entitled to demand the remaining 50 grams.
Many customers opt not to challenge overcharging to avoid the inconvenience of legal action. However, the Consumer Protection Forum offers a platform for consumers to lodge complaints, ensuring they receive a refund along with interest.
Where to File a Complaint?
Overcharging by a shopkeeper is considered a violation under the “Consumer Rights Protection” law and is classified as “overcharging through misleading practices.” Customers can file complaints at the Consumer Court or District Consumer Forum free of charge. If the shopkeeper is found guilty, they may face fines and penalties.
- Location :
Vadodara, India
